For current clients
Client help
How to reach us, what to expect, and how to plan maintenance in advance.
How to raise a request
Use the form with type "support" — the request gets labelled and a server reference number.
Open support formWorking hours: Mon–Fri 09:00–18:00 (Kyiv). Direct email: techsupp@oaktekh.space
Priority levels
| Code | Level | Sign | Channel |
|---|---|---|---|
| P1 | Critical | Service down or data being lost | Phone in hours + form |
| P2 | Important | Key feature works incorrectly | Request form |
| P3 | Normal | Inconvenience, cosmetic bug | Request form |
| P4 | Request | New feature or change | Form, type "enquiry" |
Specific response times are set in the maintenance agreement.
What to prepare
- Product name and environment (production/test)
- Reproduction steps and time of event
- Screenshot or recording
- Never — passwords or payment data
Maintenance planner
Recommendation
A planning guide, not an audit. Calculated in your browser — nothing is sent.
Frequent questions
Can you take over code written by another team?
Yes. We start with a technical review: build, tests, dependencies, access. The result is a written stabilisation plan.
Who owns the code?
Rights are defined by contract; we recommend repositories and accounts be in the client's name from day one.
Do you work outside hours?
Standard hours are Mon–Fri 09:00–18:00 Kyiv time. Other arrangements only by separate agreement.
Do you guarantee store approval?
No. We prepare materials per current rules, but Apple and Google make the decision.